We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
VPN security boils down to two main topics: encryption level and protocol. The VPN protocol determines how the connection will happen, what encryption the connection will use and other miscellaneous information for establishing it. We normally stick to OpenVPN, but you can learn about the differences between protocols in our VPN protocol breakdown.
Google is full of articles claiming that a VPN will prevent ISPs from gathering metadata, but unfortunately that is not true. A VPN hides the contents of your internet traffic and your location from the outside world, but you still have to rely on your ISP’s network to get there. Strictly speaking a VPN cannot prevent an ISP from logging your location, device details, and traffic volume.
A Mobile VPN is a worthwhile tool to have since it increases privacy, user satisfaction and productivity, while also reducing unforeseen support issues caused by wireless connectivity problems. The increasing usage of mobile devices and wireless connectivity make it more important to ensure that your data is being transferred through a secure network. It will allow you to access the internet, while staying safe behind a firewall that protects your privileged information.
With multiple clients, rich with different features, it’s no wonder this VPN service handles more than 10 million users. CyberGhost covers Microsoft’s and Apple’s operating systems, but also iOS and Android. The interface is not the best out there and could definitely use some work, but these disadvantages are easily overshadowed by the awesome features this VPN offers.
CyberGhost has been around since 2011 and has come out strongly as a supporter of "civil rights, a free society, and an uncensored Internet culture." We really liked how the company specifically showcases, on their Web site, how folks normally prevented from accessing such important services as Facebook and YouTube can bring those services into their lives via a VPN.