Trust and transparency issues are the foremost concerns in choosing a great VPN, and if a service doesn’t have enough locations to be useful to you, all the security features won’t make a difference. But after those concerns have been satisfied, we recommend that most people use connections based on the OpenVPN protocol, because of security flaws and disadvantages in the PPTP and L2TP/IPsec protocols. (Experienced users may consider IKEv2, but because it has its own debated pros and cons, we ruled it out.) Though AES 128-bit encryption is fine for most purposes, we prefer services that default to the more-secure 256-bit encryption and still offer good performance.

Virtual Private Networks (VPNs) are becoming more widely-spread in terms of usage. The two main reasons for this are that users want to achieve some privacy and that they want to gain access to websites and media restricted in their country. Companies are adding VPN services as an additional layer of security and a solution to safely transfer documents and sensitive information, to prevent corporate espionage, as well as achieving communication between employees without worry.
Beyond the CNET directory, it's always good practice to search "the Google" for a company or product name and read the user reviews. If you see a huge number of old complaints or new complaints suddenly start showing up, it might be that there's been a change of management or policies. When I'm looking for a service, I always base my decision partially on professional reviews and partially based on the tone of user reviews.

PureVPN is a superb VPN that is perfect for most people. Not only is it incredibly cheap, but it provides fast connection speeds that are ideal for streaming. Servers are located in over 90 countries, which means that when it comes to unblocking this VPN has got you covered. While it does keep some connection logs, PureVPN implements strong encryption and has proven that it can keep people's data safe from ISPs and the government's prying eyes. Apps are available for all platforms; PureVPN is a pleasure to use and has fantastic features such as a killswitch and DNS leak protection. PureVPN even provides dedicated IPs for steaming, so if subscribers have trouble unblocking something they can contact its 24/7 live chat support.
Setting up ExpressVPN and connecting to a VPN server was easy enough. Performance, when connected to the VPN server, was average at 49 Mb/s down and 16 Mb/s up, compared to our usual speeds of 125 Mb/s down and 20 Mb/s up. Netflix complained about a proxy being in use when we used the automatic configuration option, but it worked fine when we manually selected a local U.S. server. Amazon Prime Video played just fine, and our other internet tests completed without issue.
In many cases, each of these offices also have LANs. But how do the LANs connect? For some very specialized solutions, companies lease private lines to connect the offices. That can be very expensive. Instead, most companies opt to geographically connect separated private LANs over the public internet. To protect their data, they set up VPNs between offices, encrypting the data as it traverses the public internet.
WebRTC is a feature that is found in Windows, Mac OS X, and Android for browser B2B applications, and it can make your IP address visible even if you’re using a VPN. AVG doesn’t have a fix for this issue, but they are aware of it. They recommend disabling WebRTC in your browser or using a browser that doesn’t use WebRTC, like Safari or Internet Explorer.
We didn’t audit any VPN services ourselves (though IVPN, our top pick, offered to arrange such an exercise), but we did ask detailed questions about each service’s operations as a way to judge whether a company was acting in good faith. Good faith is important, because there aren’t many avenues to penalize a VPN company that isn’t following through on its promises. In the US, companies making false claims about their products are policed by the Federal Trade Commission, and to some extent state attorneys general. Joseph Jerome at CDT told us that companies violating their own privacy policy or claims about logging would be “a textbook example of a deceptive practice under state and federal consumer protection laws,” and in theory, “the FTC could seek an injunction barring the deceptive practice as well as potentially getting restitution or other monetary relief.”

We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.


We like that the company offers a connection kill switch feature and, for those who need it, there's an option to get a dedicated IP address. VyprVPN is a standout in their effort to provide privacy, and thwart censorship. When China began its program of deep packet VPN inspection, Golden Frog's VyperVPN service added scrambled OpenVPN packets to keep the traffic flowing. 
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