Reddit users give Nord praise because it actually seems trustworthy, especially compared to other VPNs that may hand over information to the wrong people. Nord is also equipped with the ability to connect to a Double VPN, which encrypts your traffic twice for double the protection. One NordVPN fan on Reddit, Sacredkeep, even mentioned that NordVPN solved the problems that PureVPN and PIA gave them. Plus if you have any issues, Nord offers a 24/7 live chat. If you want a no frills, no worries situation, NordVPN is the simple, smooth operator that has your back. Get one month for $11.95, one year for $6.99/month, or two years for $3.99 per month.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Obfuscation – Obfuscation is a key feature if you are using a VPN in China, schools, work networks, or anywhere that VPNs may be blocked. However, if you are not in a restricted network situation, obfuscation is generally not necessary and may impact performance. (See the best VPN for China guide for a great selection of VPNs with built-in obfuscation features.)
If you’ve ever noticed ads popping up for items you’ve recently shopped for online, you’re probably aware that marketing agencies and businesses track your online activity. For those who’d rather keep their activity private and want added security when using a public Wi-Fi network, a Virtual Private Network (VPN) not only encrypts your connection to keep it private but also hides your location, giving you uncensored access to items that are location-specific.
AVG Secure VPN works for PCs with Windows, Macs, iPhones, and Android devices. It uses a port-blocking evasion algorithm and bank-grade encryption to give you private internet access, even if you’re using an unsecured network. With AVG’s VPN service, you can easily switch your IP address with a click and show your location as being anywhere from Miami to Warsaw to Hong Kong.
Installing and configuring ProtonVPN’s Windows client was simple enough and it provided some of the best in-use statistics. Performance was at the lower end of our comparison group at 39 Mb/s down and 18 Mb/s up, compared to our usual 125 Mb/s down and 18 Mb/s up. Netflix was blocked, but Amazon Prime Video and our other test services connected without a hitch.
Since the VPN connection works by connecting a network to a private server and the encryption of the data needs time, every VPN connection is at least marginally slower. The speed of the connection depends on both endpoints, often an overloaded or far away located VPN server is responsible for the performance loss. Paid VPN services usually guarantee a certain bandwidth in their SLAs.
The heart of the security a VPN provides is its encryption keys—the unique secret that all your VPN devices share. If the keys are too short, VPN data is susceptible to brute-force cracking. You can often choose the key length to use in your VPN implementation. The longer you make keys, the harder they are to break, but the trade-off is that longer keys also require more processor power for encryption and might slow packet throughput. The minimum recommended key length now is 64 bits (128 bits, if possible) for the symmetric ciphers that encrypt the data and 2048 bits for public key cryptography such as RSA. Modern desktop computers can often crack 40-bit and shorter keys, such as those that DES uses.
When you access the internet via Wi-Fi, do you think about who might be spying on your data, or even stealing it? If not, you're in the majority—unfortunately. Everyone ought to be using a virtual private network, or VPN, whether it's at a coffeeshop or even at home. Yet when PCMag ran a survey on VPN usage, we found a surprising 71 percent of our 1,000 respondents had never used a VPN at all. Even among net neutrality supporters—who you might think would be better informed on security and privacy issues—55 percent had never used a VPN.
Though it’s standard when it comes to security specs, ExpressVPN is anything but when it comes to stability. During our testing, which has gone on a long time because many Cloudwards.net writers use it, ExpressVPN has never leaked a DNS request or IP address, and the in the few cases when the killswitch was triggered, it always cut the connection immediately.
My recommendation, and the protocol I most often choose to use, is OpenVPN. OpenVPN is a non-proprietary, open-source implementation of a VPN communication layer protocol. It's well-understood, well-regarded, generally quite secure, and robust. In addition, it has the benefit of being able to communicate over port 443, which is the standard port for https communication, which means almost all firewalls will allow OpenVPN traffic -- and most won't even be able to detect that a VPN is being used.
Here's the problem with the internet: It's inherently insecure. When the internet was first designed, the priority was to be able to send packets (chunks of data) as reliably as possible. Networking across the country and the world was relatively new, and nodes often went down. Most of the internet's core protocols (methods of communicating) were designed to route around failure, rather than secure data.
Hide My Ass! is one of the more expensive VPN providers going. On a rolling monthly basis, you’ll be paying £7.99 a throw, while a £59.88 annual subscription is equivalent to paying £4.99 a month. As we said above, if you need a VPN service with a huge number of endpoints across the globe, then Hide My Ass! is the VPN for you. Otherwise, you might be better off looking elsewhere.
We didn’t find any problems when we tested other aspects of TorGuard’s performance. Each time we checked our location via IP address, it accurately resolved to the location of a TorGuard server. Neither our true IP address nor our location was exposed when we tested for DNS leaks and IPv6 leaks. TorGuard runs its own DNS servers—a requirement for all the VPNs we tested—so the routing that happens when you go to a website isn’t released to your ISP, Google, or anyone else. And since TorGuard doesn’t support IPv6, the app disables it completely, just like IVPN.
Because few VPN companies offer live support, we appreciate when they at least provide easy-to-follow resources on their websites. Detailed setup guides with step-by-step instructions are available for every platform IVPN supports, and it breaks down troubleshooting advice into language that’s easy to understand. ExpressVPN also has clear, helpful support articles, but other services aren’t as straightforward. It’s harder to find the right information on TorGuard’s support site, and its articles aren’t as novice-friendly. If you need to submit a ticket for a specific problem, you can expect a quick response from all the companies we tested—IVPN and TorGuard both responded to us in minutes, and PIA took the longest at one day. ExpressVPN was the only one of our finalists that offered tech support over live chat. (Other companies provide live chat only for sales and signup support.)
Though Proxy.sh meets many of our basic requirements, in our tests the company’s Safejumper application had constant errors when trying to connect. Given that we were looking for a simple, reliable VPN, this was a dealbreaker. We also found a story from 2013 with bizarre statements from the company about monitoring traffic on a specific server due to concerns about unlawful behavior of a user on the network. Though the transparency is impressive, the decision to actively monitor traffic is disconcerting. In a response given to TorrentFreak at the time, the company stated, “The situation also shows that the only solution we have to help law enforcement agencies find problematic use across our network, is to clearly install a logging capacity on it. As a result, we are able to either comply or shut down the servers we have in a particular location (it happened to us in Czech Republic few months ago).”
To receive the best value though, it is advised to go for the VyprVPN premium. It starts at $12.95 monthly and $80 annually, adding the ability to establish connections on 5 devices simultaneously, along with access to the Chameleon Protocol and VyprVPN Cloud. P2P/Torrenting in enabled, which means you can easily begin downloading your favorite movie/TV show torrents.
We're not cryptography experts, so we can't verify all of the encryption claims providers make. Instead, we focus on the features provided. Bonus features like ad blocking, firewalls, and kill switches that disconnect you from the web if your VPN connection drops, go a long way toward keeping you safe. We also prefer providers that support OpenVPN, since it's a standard that's known for its speed and reliability. It's also, as the name implies, open source, meaning it benefits from many developers' eyes looking for potential problems.
We asked TorGuard detailed questions about the company’s internal policies and standards, just as we did with five other top-performing services. TorGuard CEO Benjamin Van Pelt answered all our questions, as he has done for other outlets multiple times since the company launched in 2012. Though TorGuard’s answers weren’t as in-depth as some other companies’ responses, Van Pelt is a public figure who has been willing to talk about TorGuard’s operations at length. In 2013, ArsTechnica got a close look at TorGuard’s engineering and network management skills as the company rebuffed repeated attacks on its servers. Even though the company’s marketing is wrought with overreaching claims about being “anonymous”—an inaccurate boast that makes some experts cringe—the technical and operational standards of the company are focused on protecting customer privacy. In one interview with Freedom Hacker, Van Pelt notes that if there were problems on a server, such as someone using it for spamming, the company couldn’t restrict a single user. “Rules would be implemented in that specific server which would limit actions for everyone connected, not just one user. Since we have an obligation to provide fast, abuse free services, our team handles abuse reports per server – not per single user.”
Over the course of four months, we scoured articles, white papers, customer reviews, and forums to compile the pros and cons of VPN services and different VPN protocols and encryption technologies. That One Privacy Site and privacytools.io stood out as two of the most thorough and unbiased sources of information. We interviewed Electronic Frontier Foundation analyst Amul Kalia about government surveillance and VPN efficacy. We also got answers from Joseph Jerome, policy counsel for the Center for Democracy & Technology’s privacy and data project, about how accountable VPN providers are for their policies and terms of service, and how that relates to trustworthiness. Alec Muffett, a security expert and software engineer, also shared his views on the usefulness of VPNs to protect against various threats.
Your ISP may already be involved in some of these spying operations, but there's an even-newer concern. The FCC has rolled back Obama-era rules that sought to protect net neutrality, and in doing so allowed ISPs to profit off your data. The ISPs wanted a slice of that big data monetization pie that has fueled the growth of companies like Facebook and Google. Those companies are able to gather huge amounts of information about users, and then use it to target advertising or even sell that data to other companies. ISPs now have the green light to bundle anonymized user data and put it up for sale.
CyberGhost is transparent about its company structure, posting photos and bios on its website of everyone from the CEO to the cleaning lady, and privacy fanatics will like that the company is based in Romania rather than the U.S. But CyberGhost's full-service subscription price is among the most expensive month by month — it's far better to just pay for a year at a time.
HotSpot Shield is a product that has had some ups and downs in terms of our editorial coverage. Back in 2016, they picked up some very positive coverage based on founder David Gorodyansky comments about protecting user privacy. Then, in 2017, a privacy group accused the company of spying on user traffic, an accusation the company flatly denies. Finally, just this year, ZDNet uncovered a flaw in the company's software that exposed users. Fortunately, that was fixed immediately.