Private Internet Access, or PIA, is one of the most visible, privacy-focused VPNs available. Because of its reputation and advocacy concerning online privacy and security, it has also been a Wirecutter staff pick. But whether you prioritize speed and performance or trust and transparency, our top pick is a better bet. If you find PIA attractive because of its low price, note that spending just a little more on TorGuard will buy you much better performance.
Even if a company is at fault for deceptive marketing practices, it still has to comply with legal requests for whatever information it does have. Jerome told us, “In the U.S., however, there is a big difference between a request for data regularly stored for business purposes and a demand that a company retain information. VPN providers are not required to keep records just in case law enforcement might need them some day.” That means many companies could provide a list of their customers, but if they practice what they preach when it comes to no-logging policies, innocent customers looking for privacy shouldn’t get swept up in these requests.
Since we first recommended IVPN in the spring of 2018, the company has added automatic server selection to its desktop applications, bringing it in line with other top-performing VPN apps. Alternatively, when you click on the location at the bottom of the app, you’ll see a list of all of the global IVPN server locations, color coded by speed. At the top of the list is an option to connect to the fastest one, and once selected, the app remembers your preference through future disconnects and reboots. You can also use IVPN’s multihop servers to route your traffic through two VPN servers—a feature unique to IVPN among the services we tested—though we don’t think this step is necessary for most people, given the slower speeds you’ll likely experience.
This is important to understand. Consumer VPN services protect your transmission from your location to their location, not from your location all the way to the destination application you're using. If you think about it, this makes sense: A consumer VPN service is operated by a completely different company than, for example, Facebook or your bank.
Welcome to the CNET 2019 Directory of VPN providers. In this directory, we're taking a look at a few of the very best commercial VPN service providers on the Internet like CyberGhost, IPVanish, Hotspot Shield, Private Internet Access and others. Rather than looking at the wide range of free providers, which often have a lot of limits (and dubious loyalties), we are looking at those vendors who charge a few bucks a month, but put your interests first, rather than those of shadowy advertisers and sponsors. Our VPN rankings are based more than 20 factors including number of server locations, client software, dedicated and dynamic IP, bandwidth caps, security, logging, customer support and price.