We asked TorGuard detailed questions about the company’s internal policies and standards, just as we did with five other top-performing services. TorGuard CEO Benjamin Van Pelt answered all our questions, as he has done for other outlets multiple times since the company launched in 2012. Though TorGuard’s answers weren’t as in-depth as some other companies’ responses, Van Pelt is a public figure who has been willing to talk about TorGuard’s operations at length. In 2013, ArsTechnica got a close look at TorGuard’s engineering and network management skills as the company rebuffed repeated attacks on its servers. Even though the company’s marketing is wrought with overreaching claims about being “anonymous”—an inaccurate boast that makes some experts cringe—the technical and operational standards of the company are focused on protecting customer privacy. In one interview with Freedom Hacker, Van Pelt notes that if there were problems on a server, such as someone using it for spamming, the company couldn’t restrict a single user. “Rules would be implemented in that specific server which would limit actions for everyone connected, not just one user. Since we have an obligation to provide fast, abuse free services, our team handles abuse reports per server – not per single user.”
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Another solution for the really paranoid (and well funded) is to locate a second smaller firewall between your internal VPN concentrator and internal LAN, as Figure 1 shows. Then, if an attacker compromises a VPN host, he or she still must penetrate another firewall. You could open up a few common ports, but the firewall would still block ping scans, common worms, and other garbage. Of course, it wouldn't stop someone who's just looking around and it wouldn't work if VPN users need full access to the internal network, but it adds a second line of defense when security is paramount.
Thankfully, there's a workaround for this problem. Instead of using the VPN app from the company from which you've purchased a subscription, you can download the standalone OpenVPN app. Open it, and you can enter your subscription information from the VPN company you've decided to work with. The OpenVPN app will then connect to the VPN company's servers using our preferred protocol.
Credit: Opera VPNAlso, although your data is encrypted as it travels between you and the far-off VPN server, it won't necessarily be encrypted once it leaves the VPN server to get to its final destination. If the data isn't encrypted — and that depends on the website you're connecting to — then the traffic might be intercepted and read. (One well-known VPN provider was recently accused of inserting ads in users' web browsers, which would violate users' security and privacy.)
Do you like Netflix? That's too bad, because Netflix hates VPNs. The problem is that Netflix in England is different from Netflix in the US, which is also different from Netflix in Australia, and so on. Just because you can see your favorite show in one country doesn't mean you can watch it in another. The company has a complex global web of regional licensing arrangements, and it has a very real interest in making sure people don't circumvent the resulting restrictions.
There are different levels of security protocols, each with its own level of security and features. Some of the most common are IPSec, L2TP, IKEv2, OpenVPN, and PPTP. OpenVPN is a newer technology, but it is highly configurable and easily bypasses firewalls in any country. L2TP isn’t capable of encryption; it instead creates a tunnel, and it should be paired with IPSec, which takes care of encryption. PPTP is a protocol that has been around since the mid-1990s, but because it does not encrypt, you will want to be sure to use another protocol with it that covers encryption. IKEv2 is an IPSec-based tunneling protocol that will reestablish a VPN connection if a user temporarily loses Internet connection.
ExpressVPN has 148 locations in 94 different countries which means you can dial your IP address into 148 locations around the world. ExpressVPN delivers great performance - and it’s put the effort into its software too, with dedicated apps for Windows, Mac, Linux, iOS, Android and BlackBerry as well as some Smart TVs, Amazon Fire TV Sticks, Apple TV, PS4 and Xbox and even your router. Not only that but there are solid online tutorials too, so even if VPNs are dark magic to you they’ll have you up and running in no time. P2P is fully supported and it's super speedy so you can torrent using the maximum bandwidth of your broadband connection and there’s a kill switch that keeps your IP address hidden if anything goes wrong with the VPN or with your internet connection. ExpressVPN is reasonably priced, delivers a good service and has support for three simultaneous connections. There’s no free trial available but there is a no-fuss 30-day money back guarantee if the service doesn’t meet your requirements so that's a good way to test it out if you're unsure. We have used the 24/7 customer service a number of times and can vouch for its effectiveness - we had a couple of issues with using the service on a PC and were able to sort it within a few minutes using the instant online chat support.
IPVanish is questionable whether it provides a full DNS Leak Protection and if all the problematic IPv4, IPv6 and WebRTC protocols are covered. IPVanish utilizes OpenVPN, IKEv2 and L2TP/IPsec VPN protocols. No-logging of data is utilized. IPVanish also uses 256-bit AES encryption. All of the above listed features ensure a secure browsing experience for users.
When we talk about privacy, PureVPN is fairly decent choice among competitors. Not only does it offer high-end encryption but also has a no-logging policy. In regards to DNS leaks and such, not only that PureVPN has IPv6 covered as well as the more commonly used protocols, but you are guaranteed to get your money back, in case something goes amiss.
If you require a high level of trust on the authentication process as well as the encryption, you might consider using digital certificates instead of the standard preshared secret key that most VPNs default to. Digital certificates guarantee that the person trying to connect is who he or she says he or she is. A separate digital certificate for each end connection can be expensive; however, some VPN vendors offer authentication services that provide a bulk discount on certificates.
Companies deploying VPNs internationally might face some restrictions on key length. Although the government has lifted most restrictions on exporting strong cryptography, you might still need to obtain approval. Check with the US Department of Commerce Bureau of Industry and Security's Commercial Encryption Export Controls (http://www.bxa.doc.gov/encryption) for specific restrictions that might exist for your deployment.
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The TorGuard Windows client was easy to install and made quick work of connecting to a VPN server, including the ability to choose a server location prior to connecting. The internet speed on our test system dropped from our usual 125 Mb/s download to 53 Mb/s, and our upload ran at 17 Mb/s compared to our usual 20 Mb/s. That’s not the best performance in our testing, but all internet services that we tested worked without a hitch, including Netflix and Amazon Prime Video.
Buffered VPN doesn't disclose much about the size of its network, but the 30-day money back guarantee means that you can take their service for a test drive and really get a feel for how well it performs for you. The company lost a few points from us because they do keep some connection information. They gained points for their client support, unlimited bandwidth, and generous number of simultaneous sessions allowed.