Hello Nathan, We are sorry for all the inconvenience you've experienced. Bunch of different factors might interfere with how VPN works: antivirus systems, firewalls, router settings, previous VPN services installed play their role just to name a few. Your mentioned behavior is uncommon, in most cases couple of mouse clicks is enough to get our apps up and running; however sometimes additional troubleshooting is required. This is why our customer support team is available 24/7, they aim to provide our clients with the best possible experience and help in any way we can. Please don't hesitate and reach out to them in case of any future issue.
The Center for Democracy & Technology brought just such a complaint against one VPN provider last year, though no enforcement action has been announced. Many privacy sites suggest finding a VPN service outside the prying eyes of US intelligence agencies and their allies, but FTC protections could be an argument for finding one in the US so that there’s a penalty if it deceives its customers.

In general, the answer is yes, it is perfectly legal (and normal!) to use VPNs, even if you are in places like China where VPNs are restricted. VPNs are used every day by businesses and individuals throughout the world for basic privacy and security purposes. Businesses rely on VPN technology and encryption for security reasons and it would not make sense for this to ever become illegal.


With endpoints in 18 countries, Kaspersky Secure Connection can be set up so that it connects automatically, connects to an endpoint in a certain country by default, or seeks to establish a connection whenever you connect to an insecure Wi-Fi hotspot. You don’t, however get an automatic killswitch, so if your VPN connection goes south, you won’t be automatically disconnected.
CyberGhost gives Mullvad some stiff competition in the speed department, especially for locations in North America and Europe. It does a good job protecting user anonymity, too—requiring no identifying information and using a third-party service for payment processing—albeit not to the same degree as Mullvad. Add to that CyberGhost’s unique, easy-to-use interface, good price, and streaming unblocking (although not for Netflix), and this VPN is a solid choice. (See our full review of CyberGhost.)
If HTTP browsing is a postcard that anyone can read as it travels along, HTTPS (HTTP Secure) is a sealed letter that gives up only where it’s going. For example, before Wirecutter implemented HTTPS, your traffic could reveal the exact page you visited (such as https://thewirecutter.com/reviews/best-portable-vaporizer/) and its content to the owner of the Wi-Fi network, your network administrator, or your ISP. But if you visit that same page today—our website now uses HTTPS—those parties would see only the domain (https://thewirecutter.com). The downside is that HTTPS has to be implemented by the website operator. Sites that deal with banking or shopping have been using these types of secure connections for a long time to protect financial data, and in the past few years, many major news and information sites, including Wirecutter and the site of our parent company, The New York Times, have implemented it as well.
VPN technology was developed as a way to allow remote users and branch offices to securely access corporate applications and other resources. To ensure safety, data travels through secure tunnels, and VPN users must use authentication methods -- including passwords, tokens or other unique identification procedures -- to gain access to the VPN server.
Using Wi-Fi on the Windows laptops, we timed how long it took to connect to websites, measured latency times (how long it took a server to respond), and recorded upload and download speeds with Ookla's Speedtest meter, both with and without the VPN activated. We also timed how long it took to download a large video file, both with and without VPN activation.
Fortunately, there are some brave companies that are still trying to stay one step ahead of Netflix’s VPN catchers. Currently, Windscribe Pro is our top choice. The service delivers good speeds on its U.S. servers, and has a very simple approach to Netflix: Just select the “Windflix” connection from the desktop app or browser extension and you’re good to go. Windflix is still technically in beta, but it works well and there’s even a Windflix U.K. option if you’d like to experience Netflix from the other side of the pond.
One basic test for a VPN service is to check how long a VPN client takes to connect to a VPN server and get online. For our 2018 reviews, we installed each vendor's VPN client software on an HP EliteBook x360 1020 G2 laptop running Windows 10, an iPad mini and a Samsung Galaxy S8 Android phone. (In 2017, we used a Lenovo ThinkPad X1 Yoga notebook, an Apple MacBook Air, a Samsung Galaxy S6 phone and the iPad mini.) We used each device with each VPN service we tested.

Our results were similar in other parts of the world, with IVPN ranking near the top regardless of the test, day, or time. The exception was in Asia, where its Hong Kong servers didn’t perform well. At the time of our initial tests in spring of 2018, IVPN didn’t offer any other servers in Asia aside from Hong Kong. Since then, the company has added locations in Singapore and Tokyo, but we haven’t run a new series of standardized tests with either location.
Another VPN with a money-back guarantee is CyberGhost. The theme we were seeing here was that when servers are good, they're really good, but when they're bad, they're really bad. However, after looking through Reddit threads, we're not really sure how this ranked in the top three. The biggest thing: This is not the VPN to get if you're looking to torrent or stream, as it's known to be pretty slow. Reddit user NewWorld98 writes: 
IPVanish wasn't the top performer in our 2017 round of testing, falling in about the middle of the pack. But it was one of the most reliable VPN services, connecting smoothly and staying connected every time we used it. IPVanish has excellent client software, although you can connect to the company's servers manually, and a decent array of about 850 connection points in 50 countries. However, its subscription price is kind of high, and its U.S. base may be a negative for some potential customers.
Things can get tricky when it comes to trusting a VPN. Recently, PureVPN handed over log information the company had to federal investigators building a case against a cyberstalker and general dirtbag. Some were surprised that the company had any information to hand over, or that it did cooperated with investigators at all. It seems to us that PureVPN stayed within the bounds of its stated privacy policy. But it's also true that other companies, such as Private Internet Access, aren't able to connect any of your personal information to your account information.

No reputable VPN service logs any kind of user activity, unlike your internet service provider, which can easily log every website you visit by storing all your DNS requests sent in cleartext. The only VPN on this list that maintains 24 hours worth of basic connection logs (no activity) is VPN.ac, and they clearly state their reasons (security) for doing so. There have been shady VPNs that have cooperated with government agencies, such as PureVPN (see logging case) and I do not recommend these providers.


You can pay for a Windscribe subscription with bitcoin, and you don't even have to provide an email address. The service is based in Canada, which may appeal to users wary of U.S. authorities. The only feature lacking is a kill switch to stop all internet activity if the VPN connection is lost while in use, but Windscribe argues that its built-in firewall prevents data leakage.

ExpressVPN is incredibly fast and super secure, and it can unblock just about any site or service on the internet - including Netflix, Hulu, BBC, and more - with impressive streaming capabilities. It offers servers in over 90 countries, and the 24/7 live chat support is one of the friendliest and most professional. ExpressVPN gives a strong fight to NordVPN, while other VPNs lag behind.

Let's start with the basic idea of internet communication. Suppose you're at your desk and you want to access a website like ZDNet. To do this, your computer initiates a request by sending some packets. If you're in an office, those packets often travel through switches and routers on your LAN before they are transferred to the public internet through a router.
We conducted a thorough analysis of ExpressVPN that lasted for 48 hours. The review made it clear that the VPN is a top pick for leveraging ultimate privacy/anonymity. Based in the British Virgin Islands, ExpressVPN was even involved in a Turkish investigation that saw the assassination of Russian Ambassador Turkey. Andrei Karlov was shot, by an off-duty police official, Mevlüt Mert Altıntas.
This website is an independent comparison site that aims to help consumers find the most suitable product for their needs. We are able to maintain a free, high-quality service by charging an advertising fee to featured brands whenever a user completes a purchase. These advertising fees might impact the placement of the brands on this page and combined with the conversion rates might impact the scoring as well which are further based on a combination of review findings, user experience and product popularity. For more information please review our how we rate page. We make best effort to present up-to-date information; however, we do not compare or include all service providers in the market
^ Cisco Systems, Inc. (2004). Internetworking Technologies Handbook. Networking Technology Series (4 ed.). Cisco Press. p. 233. ISBN 9781587051197. Retrieved 2013-02-15. [...] VPNs using dedicated circuits, such as Frame Relay [...] are sometimes called trusted VPNs, because customers trust that the network facilities operated by the service providers will not be compromised.
We tested NordVPN and found that it works well with Netflix and other streaming services that block most other VPNs. It is compatible with all devices, does not retain logs, and offers a 30-day money-back guarantee (it's real, we checked). With a price so low, it's no wonder NordVPN is the most popular VPN out there, used by technology experts all around the world.
For features, VPN.ac offers double-hop VPN servers, numerous encryption options, obfuscation (stealth VPN), and great apps for all major operating systems and devices. VPN.ac’s apps are very well designed and come in both light and dark modes. In addition to the VPN, you can also use their secure proxy browser extension, which is available for Firefox, Chrome, and Opera browsers.
Below we conducted a WebRTC Test from Browser Leaks on the provider. The process involved connecting to a server in the UK. PureVPN managed to cloak your identity quite successfully! As you can see, there are no signs of any leakages in the test. The VPN successfully manages to hide your local IP address and IPv6 address, revealing only the public IP address, which is that of a UK location.
Nobody wants to sign up with a provider that fails to offer the most basic facet of a VPN: PRIVACY. If there is even the slightest chance of your WebRTC is leaking, you will reek so bad. Everyone between your ISP and Copyright Trolls will be able to sniff you from miles away. Lucky for you, ZenMate passed the test, upon connecting to a Switzerland server. As you can see, there were no errors found, as your local IP and IPv6 address are both invisible.
For connectivity, the provider does not to disappoint and offers amazing speeds on its expanding server list. This number of servers have now stretched to 500+ in 45 countries in just 2 months. The VPN despite being a new player is also perfect for unblocking Netflix (since you even have dedicated IPs available). If you need any assistance, the 24/7 live chat support proves to be quite helpful and responsive too.  You have apps for all platforms/devices too, along with a Router app.
For two years running, Private Internet Access has performed the best in our network tests and remained the cheapest full-fledged VPN service we've tried. It has more than 3,000 servers worldwide, supports platforms ranging from Windows and Mac to open-source routers, and lets you customize your tunneling and encryption protocols. You can pay in bitcoin, and you don't have to provide your real name.
Central America isn’t the first place you’d think of when it comes to cutting edge technology, but NordVPN is up there with the best VPN services in 2019. It has 1015 servers in 59 countries, supports up to six devices simultaneously, runs 2048-bit encryption and has a feature list including an automatic kill switch, dedicated IP addresses, strong DNS leak protection and the ability to pay in Bitcoin. For relatively short connections performance was superb, although we did notice a little latency creeping in from time to time for very long distance connections. However, browsing remained snappy and performance wasn’t degraded significantly. We’d recommend hunting the site for its free trial and if you like it, signing up for the 3-year plan which is currently going for just $99!
StrongVPN operates servers in 21 countries, six of which are in APAC. Torrenting is allowed on all servers. It can unblock both Australian and US Netflix in a browser, but not in the Netflix app. StrongVPN has a no-logs policy and is based in the United States. Whereas most other VPNs on this list primarily rely on the OpenVPN protocol, StrongVPN is a mix of OpenVPN, PPTP, L2TP, and SSTP. Apps are available for Windows, MacOS, iOS, and Android.
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We also like how easy it is to connect, and how clear and accessible the settings are, on all platforms when using the IVPN app. (ChromeOS has an option to use a less-secure VPN protocol with most providers, including IVPN. But TorGuard, our budget pick, supports the more secure OpenVPN on Chromebooks and tablets.) If you do want to tweak some settings, IVPN has easy-to-understand checkboxes for most options. For example, the kill switch (labeled “firewall”) has an easy on/off toggle. Anytime it’s on and the app is open, all traffic in and out of your computer will cut off if you forget to connect to the service or the secure connection drops for some reason.
Switzerland is famed for its privacy-friendly legislation, and that’s where VyprVPN operates from - although its servers operate in 72 other countries to deliver unlimited data. If you’re used to VPN services absolutely killing your data speeds you’ll be positively surprised by VyprVPN: we found that our data speeds actually increased when we enabled the VPN! Not only that but there are plenty of useful options including auto-connect, a kill-switch and enhanced security via the service’s proprietary Chameleon protocol and its own DNS. VyprVPN has a free trial too so you can try it our and see what you think before you commit!
However, things do not just end here, as the VPN even offers plenty of advanced features. These include NAT Firewall for preventing malicious attempts on your network. Split Tunneling and SOCKS5 proxy for improved performance to download torrents and stream content online. Ad/Tracker blocking features to hide away those irritating adverts when browsing the internet.
Crucially, a VPN works more at the operating system level than the application level. In other words, when you’ve set up a VPN connection, your operating system can route all network traffic through it from all applications (although this can vary from VPN to VPN, depending on how the VPN is configured). You don’t have to configure each individual application.

VPN services are entirely legal and legitimate in most countries. It's completely legal to mask your IP address and encrypt your internet traffic. There is nothing about using a VPN that's illegal and VPN services themselves do not and cannot do anything illegal. The only thing that's illegal is if you were to break the law while using a VPN - for instance if you were to infringe on someone's copyright. But that's the action of infringement that's illegal, not the use of the VPN.
Think about all the times you’ve been on the go, reading emails while in line at the coffee shop, or checking your bank account while waiting at the doctor’s office. Unless you were logged into a private Wi-Fi network that requires a password, any data transmitted during your online session could be vulnerable to eavesdropping by strangers using the same network.
We're not cryptography experts, so we can't verify all of the encryption claims providers make. Instead, we focus on the features provided. Bonus features like ad blocking, firewalls, and kill switches that disconnect you from the web if your VPN connection drops, go a long way toward keeping you safe. We also prefer providers that support OpenVPN, since it's a standard that's known for its speed and reliability. It's also, as the name implies, open source, meaning it benefits from many developers' eyes looking for potential problems.
If your VPN provider is based within a country that is part of the 14 Eyes, it can be asked to share data of its customers and will legally have to comply. If your provider promises that it doesn't log any information, you're probably safe within the 14 Eyes, but it is more of a risk if privacy is your main concern and you might want to consider looking for a VPN provider that is based elsewhere.
When choosing your VPN, do your research and mind the legal aspects. Countries like Germany, France or Japan are cracking down on copyright infringement, while the members of the 14 Eyes treaty have draconian data retention laws and extensive surveillance. So, if you’re looking to maximize your privacy, you might want to avoid connecting to servers in those countries.
A virtual private network (VPN) extends a private network across a public network, and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network. Applications running across a VPN may therefore benefit from the functionality, security, and management of the private network.[1]
Many may not choose to use ZenMate for its location, as Germany falls under the internet privacy and data disclosure of the EU Commission. However, there have been ZERO cases of the provider cooperating with authorities. There is some session/connection logging, according to the privacy policy, but if your premise is to engage in P2P/Torrenting or unblocking geo-restricted VOD services, ZenMate is a great choice.

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Given the aggressive pricing and marketing of other services that don’t measure up to our picks, IVPN’s most obvious downside may look like its price: At the time of this writing, the regular price for an annual IVPN subscription is $100 (about $8 per month). Promotions regularly bringing that down to $70 to $80 per year, but some services have regular pricing of half that. But you shouldn’t pay for a VPN you can’t trust, or one so slow or confusing that you avoid using it at all. We think IVPN’s combination of trust, security, and performance is worth the price. But if it’s too expensive for your needs, consider our budget pick instead.
Computer and software providers work hard to make sure that the devices you buy are safe right out of the box. But they don't provide everything you'll need. Antivirus software, for example, consistently outperforms the built-in protections. In the same vein, VPN software lets you use the web and Wi-Fi with confidence that your information will remain secure. It's critically important and often overlooked.
Nobody wants to sign up with a provider that fails to offer the most basic facet of a VPN: PRIVACY. If there is even the slightest chance of your WebRTC is leaking, you will reek so bad. Everyone between your ISP and Copyright Trolls will be able to sniff you from miles away. Lucky for you, ZenMate passed the test, upon connecting to a Switzerland server. As you can see, there were no errors found, as your local IP and IPv6 address are both invisible.
We're not cryptography experts, so we can't verify all of the encryption claims providers make. Instead, we focus on the features provided. Bonus features like ad blocking, firewalls, and kill switches that disconnect you from the web if your VPN connection drops, go a long way toward keeping you safe. We also prefer providers that support OpenVPN, since it's a standard that's known for its speed and reliability. It's also, as the name implies, open source, meaning it benefits from many developers' eyes looking for potential problems.
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