If you're considering a hardware VPN, ask vendors whether their solution has a dedicated processor for encryption. Some of the newer VPN appliances use dedicated application-specific integrated circuits (ASICs) to handle the encryption algorithms, which make encryption much faster, especially on busy networks. Also make sure that the box you purchase will handle the number of tunnels and the throughput that you need now and in the future. You don't want to have to replace the box in a year or two.
That said, during our testing we found that you could use the U.K. Channel 4 server to stream Netflix. Though that takes some of the magic out for those who’ve peeled back the curtain, CyberGhost’s approach works wonders for newbies. Those unfamiliar with VPNs will have no questions which streaming platforms they can access and what server they should use.
It may not seem like it, but ZenMate exists as one of the very few providers, which offers apps for all platforms. It even offers plug-ins for Mozilla Firefox, Google Chrome, and Opera browsers. For connectivity, you do have the ability to connect to servers in 30 countries worldwide. We messaged ZenMate to give us an exact figure on the number of servers. We will update as soon as we receive a response.
IVPN was one of the fastest providers when we tested US servers using the Internet Health Test. Our budget pick, TorGuard, was faster, but it defaults to the less secure 128-bit encryption. Our non-VPN connection tested at roughly 300 Mbps down. Some tested services are not listed because connection failures prevented some of our tests from completing.
The first runs in the VPN client app on your computer, so if the VPN connection fails while the VPN client app is running, that VPN client app can turn off the computer or mobile device's internet connection. However, if your VPN connection has failed because the VPN client app itself crashed, then the kill switch may not work, and your IP and data may leak onto the internet.
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Mullvad is not that easy to use, with a bare-bones desktop interface and, unlike every other VPN service we've reviewed, no mobile client apps. (You do get instructions on how to manually set up OpenVPN apps.) This service's network speeds were far from great in our tests, and it's fairly expensive, with no discount for paying yearly instead of monthly.
In very simple terms, a VPN connects your PC, smartphone, or tablet to another computer (called a server) somewhere on the internet, and allows you to browse the internet using that computer’s internet connection. So if that server is in a different country, it will appear as if you are coming from that country, and you can potentially access things that you couldn’t normally.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Beyond the CNET directory, it's always good practice to search "the Google" for a company or product name and read the user reviews. If you see a huge number of old complaints or new complaints suddenly start showing up, it might be that there's been a change of management or policies. When I'm looking for a service, I always base my decision partially on professional reviews and partially based on the tone of user reviews.
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Opera VPN works only through the Opera web browser, and it shouldn't be used for sensitive communications. Once very fast, Opera's VPN connections were painfully slow in our most recent tests. The Opera VPN mobile apps, which were full-fledged VPN services that performed decently in our 2017 tests, unfortunately closed up shop at the end of April 2018. There's one good feature, though: Opera VPN streamed Netflix successfully from all of its server locations (there are only three of them), which is more than many paid VPN services can do.
Probably PPTP's biggest advantage is that it lets you create an easy and inexpensive VPN between two Windows computers (e.g., in a RAS or Routing and Remote Access connection). PPTP also doesn't have the NAT-related problems that I mentioned earlier and works with non-TCP/IP protocols such as IPX. So if you're on a tight budget and you need minimal security, PPTP is certainly better than nothing. But even the budget conscious have other alternatives. Windows XP and Windows 2000 support IPSec natively, and I recommend it over PPTP.
In 2011, a LulzSec hacker was arrested for his involvement with an attack on the Sony Pictures website. Cody Kretsinger used HideMyAss VPN to conceal his identity, but the company complied with a court order to hand over evidence that led to his arrest. This occurred in spite of the company’s pledge not to keep any logs of user activity. HMA says it does not log the contents of its users’ internet traffic, but it does keep detailed metadata logs that include users’ real IP addresses, which was enough to charge Kretsinger with a crime.
NordVPN’s customer service is also quite good. They offer 24/7 live chat support directly through their website and many support guides and tutorials. Right now NordVPN is extending the 75% discount price exclusively for three-year plans. All subscriptions come with a 30 day money-back guarantee, allowing you to try the service risk free. [Learn more >]
Surfshark even offers a lot of useful features to customers. For instance, CleanWebTM adds ad-blocking, tracker-blocking and malware protection to your VPN connection, which enhances your overall browsing experience. It even offers an immensely useful MultiHop feature. This can allow you to bypass your internet through two different servers around the world to keep your identity hidden. Add this to Surfshark’s diamond-strong protection and users can feel assured to stay safe online at all times.
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OVPN was regularly the fastest VPN in our tests regardless of the time of week or location. We also liked the app’s clean design and its simple and well-labeled settings pane. But OVPN is a small startup with a limited server network: At this writing, the company has servers in just seven countries, none in Asia. That makes it less versatile for finding less congested routes or geoshifting. OVPN also hasn’t released an Android app yet, so even non-iOS device owners will have to resort to the clunky, third-party OpenVPN Connect app on their phones. When we reached out for details about the company’s operational security, founder and CEO David Wibergh was open to questions and gave us answers that led us to believe that the company acted in the best interest of its customers’ privacy and security. He noted that after an uptick in data requests from local authorities in Sweden—all of which OVPN responded to by explaining that it lacked any pertinent data—the company published a blog post to detail just how little information it keeps.
Since the VPN connection works by connecting a network to a private server and the encryption of the data needs time, every VPN connection is at least marginally slower. The speed of the connection depends on both endpoints, often an overloaded or far away located VPN server is responsible for the performance loss. Paid VPN services usually guarantee a certain bandwidth in their SLAs.
For example, when your computer is connected to a VPN, the computer acts as if it's also on the same network as the VPN. All of your online traffic is transferred over a secure connection to the VPN. The computer will then behave as if it's on that network, allowing you to securely gain access to local network resources. Regardless of your location, you'll be given permission to use the internet as if you were present at the VPN's location. This can be extremely beneficial for individuals using a public Wi-Fi.