Like most well-known VPN companies, IVPN supports a variety of privacy groups and causes. Pestell told us he worked with the Center for Democracy & Technology to improve trust in VPNs with a handful of transparency initiatives before they were announced. Neena Kapur of The New York Times (parent company of Wirecutter) information security team noted that IVPN’s leadership transparency and its relationship with CDT were significant pluses that contributed to its trustworthiness. Pestell was also the only representative we spoke with to offer to arrange for one of our experts to audit the company’s server and no-logging policies.1 We cover trust issues with VPNs at length elsewhere in this guide, but we believe that IVPN takes an active role in protecting its customers’ privacy and is not a dude wearing a dolphin onesie.
TorGuard’s signup and payment process is also fine but not stellar. Compared with that of IVPN, the checkout process is clunky, and using a credit or debit card requires entering more personal information than with our top pick. The easiest option for anonymous payments is a prepaid debit card bought locally. Otherwise, like most providers, TorGuard accepts a variety of cryptocurrencies, PayPal, and foreign payments through Paymentwall. That last service also allows you to submit payment through gift cards from other major retailers. We don’t think this method is worth the hassle for most people, but if you have some money on a fast-food gift card you don’t want, turning it into a VPN service is a nice option.
Tunnel endpoints must be authenticated before secure VPN tunnels can be established. User-created remote-access VPNs may use passwords, biometrics, two-factor authentication or other cryptographic methods. Network-to-network tunnels often use passwords or digital certificates. They permanently store the key to allow the tunnel to establish automatically, without intervention from the administrator.
We tested each service using both the Netflix-operated Fast.com download speed test and the more comprehensive Internet Health Test; the latter measures speeds up and down through multiple interconnection points between Internet providers. We ran each test on the macOS version of each VPN software in its default configuration, with our test computer connected over Gigabit Ethernet to a cable modem with no other traffic running through it. We recorded baseline download rates without a VPN active of nearly 300 mbps, and we checked our non-VPN speeds at random intervals to ensure that our local ISP wasn’t affecting the tests.
Even TunnelBear's network performance and pricing are just about average compared to other services we've reviewed, except that you can pay with literal jars of honey. The company takes security and privacy seriously, explaining its policies and protocols in plain English, and you can read the results of two third-party security audits on the company website.
My rule of thumb is to use a domestic VPN and connect to servers as close to my location as possible. That said, I have had good nights and bad nights getting online. In my recent trip, I found most hotels' networks to become unusable after about 9pm. My theory is that many of the guests were watching Netflix at that time, completely clogging the hotels' pipes.
If you’re worried about which is more secure for business use, the answer is clearly a VPN — you can force all network traffic on the system through it. However, if you just want an encrypted connection to browse the web with from public Wi-Fi networks in coffee shops and airports, a VPN and SSH server both have strong encryption that will serve you well.
Ideally, every VPN service provider would subject itself to independent audits to verify that it logs and operates as it claims. Right now, audits aren’t common practice in the VPN industry, though there’s a push to change that. Joseph Jerome, policy counsel at the Center for Democracy & Technology, told us about that group’s efforts to bring transparency to the VPN industry: “We would like to see security audits released publicly so security researchers can review them and attest to their veracity, as well as learn from the issues being identified.” The few companies we found that currently performed these types of audits had other dismissal-worthy failings, despite their valiant efforts toward transparency. And while such reports may increase your confidence when you're shopping, there’s no guarantee that an audit makes a VPN service trustworthy: In other industries, conflicts of interest have led auditors and rating agencies (PDF) to miss or ignore major problems.
There’s no point to a VPN that interferes with or logs your traffic—your ISP already does that. Free VPNs, such as Facebook’s Onavo, explicitly gather traffic data to resell or use it for marketing. We looked carefully at the privacy policies and marketing claims for each company we considered. In some cases, companies we considered had sworn in court filings that requests for data were impossible to fulfill. In other cases, we asked companies about their internal security and privacy standards to gauge the trustworthiness of their statements on logging.
However, NAT can interfere with some VPN implementations because it changes information in a packet's IP header to route the packet to the correct internal IP address. VPN protocols often check the integrity of the packet header and terminate the connection if they detect any changes that were made after the packet was encrypted. Vendors have devised a workaround for this problem: A technique called UDP Traversal encapsulates the IP Security (IPSec) packet in a UDP packet so that the IPSec header can arrive intact. Most vendors, including Microsoft, Nortel Networks, SSH Communications Security, NetScreen Technologies, SonicWALL, and Cisco Systems—in IOS Software 12.2(8) and later—support UDP Traversal. However, some low-end VPN appliances and software implementations might not. Alternatively, if you use IPSec, your router or firewall might support IPSec pass-through, which recognizes the IPSec protocol and lets IPSec packets pass through unaltered, eliminating the need for NAT traversal. You might also be able to work around NAT by turning off IPSec's Authentication Header (AH) element (which verifies the header information), if your VPN allows this level of detail in configuration. Be sure to check with your VPN vendor about NAT if you plan to support remote users through a network that uses NAT.
They even offer the most generous simultaneous connection count, with six simultaneous connections through their network, where everyone else offers five or fewer. NordVPN's network isn't as large as some of their competitors, so if you're trying to obfuscate your tracks, you might want a company with more servers. Otherwise, this company is clearly providing a winning offering.