Hotspot Shield VPN works in most countries, but that doesn’t mean it’s always legal to use a VPN in a specific country. If you have any doubts about the legality of using a VPN in a certain country, always consult a qualified lawyer because laws can change quickly. If you’re still unsure, then it’s best to play it safe and abide by the most conservative guidelines of a country.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Windows remains the default computing platform, and is by far the well-supported platform by VPN services. Windows users always enjoy the full range of features on offer, and all but the most fledgling VPN company offers a custom Windows VPN client. Unsurprisingly, our pick of BestVPN services on this page exactly mirrors that on our best VPNs for Windows page.
There’s no point to a VPN that interferes with or logs your traffic—your ISP already does that. Free VPNs, such as Facebook’s Onavo, explicitly gather traffic data to resell or use it for marketing. We looked carefully at the privacy policies and marketing claims for each company we considered. In some cases, companies we considered had sworn in court filings that requests for data were impossible to fulfill. In other cases, we asked companies about their internal security and privacy standards to gauge the trustworthiness of their statements on logging.
They even offer the most generous simultaneous connection count, with six simultaneous connections through their network, where everyone else offers five or fewer. NordVPN's network isn't as large as some of their competitors, so if you're trying to obfuscate your tracks, you might want a company with more servers. Otherwise, this company is clearly providing a winning offering.