IPVanish has a clear no-logging policy and is based in the USA, which doesn’t legally require logging of user activity. By the same token, there’s few data protection requirements and, in 2016, when it was owned by its previous parent company Highwinds, IPVanish handed over detailed connection information for use as evidence by the US Department of Homeland Security, even though it claimed to keep no logs at the time. Current owner StackPath says it intends to honour its no logging policy, but it’s not clear whether any technical changes have been implemented to ensure this.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Browsing with your VPN turned on will change your IP address, which often triggers a warning from service providers like Gmail or Live Mail. This just means they’ve noticed that your account has been accessed from a different geographic location, which is actually a good sign, because it means your VPN is working properly. To resolve the situation, double-check that the server location you selected in AVG Secure VPN matches the one in the Gmail message and confirm it as your IP address.
If you’re just getting started with VPNs and want a basic VPN for using on public Wi-Fi hotspots or accessing region-restricted websites, there are a few good, simple options. We like ExpressVPN because they have great speeds and a lot more functionality than average including clients for almost any device—you can even get a router pre-installed with their VPN client.
The Center for Democracy & Technology brought just such a complaint against one VPN provider last year, though no enforcement action has been announced. Many privacy sites suggest finding a VPN service outside the prying eyes of US intelligence agencies and their allies, but FTC protections could be an argument for finding one in the US so that there’s a penalty if it deceives its customers.
Supported Client Software Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, ChromeOS, iOS, Linux, macOS, Windows Android, Chrome, iOS, macOS, Opera, Windows Android, iOS, Linux, macOS, Windows Android, iOS, Linux, macOS, Windows Android, iOS, Linux, macOS, Windows Android, iOS, macOS, Windows Android, iOS, macOS, Windows Android, iOS, macOS, Windows
Wi-Fi attacks, on the other hand, are probably far more common than we'd like to believe. While attending the Black Hat convention, researchers saw thousands of devices connecting to a rogue access point. It had been configured to mimic networks that victim's devices had previously connected to, since many devices will automatically reconnect to a known network without checking with the user. That's why we recommend getting a VPN app for your mobile device to protect all your mobile communications. Even if you don't have it on all the time, using a mobile VPN is a smart way to protect your personal information.
Our results were similar in other parts of the world, with IVPN ranking near the top regardless of the test, day, or time. The exception was in Asia, where its Hong Kong servers didn’t perform well. At the time of our initial tests in spring of 2018, IVPN didn’t offer any other servers in Asia aside from Hong Kong. Since then, the company has added locations in Singapore and Tokyo, but we haven’t run a new series of standardized tests with either location.
To be fair, not all pay VPN services are legitimate, either. It's important to be careful who you choose. Over on ZDNet's sister site, CNET, I've put together an always up-to-date directory of quality VPN providers. To be fair, some are better than others (and that's reflected in their ratings). But all are legitimate companies that provide quality service.
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ExpressVPN is based in the British Virgin Islands which, although a British Overseas Territory, isn’t beholden to the strict data retention laws of the UK’s Investigatory Powers Act. If you’re after anonymous payment options, you can buy your subscription with bitcoin if you wish – and if you don’t want to, then ExpressVPN has a clearly stated no-logging policy. This has been put to the test by the Turkish authorities, who seized endpoint servers last December, and found no logs.
"ISPs are in a position to see a lot of what you do online. They kind of have to be, since they have to carry all of your traffic," explains Electronic Frontier Foundation (EFF) senior staff technologist Jeremy Gillula. "Unfortunately, this means that preventing ISP tracking online is a lot harder than preventing other third-party tracking—you can't just install [the EFF's privacy-minded browser add-on] Privacy Badger or browse in incognito or private mode."
Mullvad is not that easy to use, with a bare-bones desktop interface and, unlike every other VPN service we've reviewed, no mobile client apps. (You do get instructions on how to manually set up OpenVPN apps.) This service's network speeds were far from great in our tests, and it's fairly expensive, with no discount for paying yearly instead of monthly.
It can be quite simple to watch Netflix and other restricted goodies. You'll have to use a VPN service that allows you to get a unique IP address. This can often be available for an additional fee. Look for VPN services that offer a "dedicated IP address", "dedicated IP", or "static IP." Additional features like these will always allow you to access content from Netflix through a VPN service.
TorGuard also lacks extra features that are nice to have, like automatically connecting to the VPN when you’re on an unknown Wi-Fi network (which IVPN offers) or split-tunneling to choose which apps do and don’t route through the VPN (which ExpressVPN supports). And it offers no option to automatically connect to the fastest server, a feature our top pick lacks as well. But if you have above-average knowledge of networking, you’ll appreciate TorGuard’s more in-depth settings pane, which allows you to add scripts or kill specific processes when the VPN disconnects—neither our top pick nor popular services like Private Internet Access allow that kind of control.
If your VPN will primarily support remote users such as telecommuters and traveling employees and these users will access internal LAN resources that use a Network Address Translation (NAT) address rather than a routable IP address, you might have problems with some vendors' VPN products. NAT lets multiple internal network hosts use nonroutable IP addresses to access the Internet through one IP address on a firewall or router. This arrangement provides an additional level of security and lets a company be much more flexible with its address assignments than if it used real IP addresses for all its hosts.
For features, they offer multi-hop VPN cascades, advanced firewall configuration options (DNS and IP leak protection), port forwarding, NeuroRouting, Socks5 and Squid proxies, obfuscation features to defeat VPN blocking (Stealth VPN), and a customizable TrackStop feature to block tracking, malware, and advertising. Perfect Privacy is one of the few VPNs offering full IPv6 support (you get both an IPv4 and IPv6 address).
To narrow the hundreds of VPN providers down to a manageable list, we first looked at reviews from dedicated sites like vpnMentor and TorrentFreak, research and recommendations from noncommercial sources such as That One Privacy Site and privacytools.io, and user experiences and tips on various subreddits and technology-focused websites like Lifehacker and Ars Technica. We settled on 32 VPNs that were repeatedly recommended. From there, we dug into the details of how each one handled issues from technology to subscriptions:
ExpressVPN is among the most secure VPN services even in 2018. It has a checked DNS leak protection, including the IPv4, IPv6 and WebRTC address protocols. That is very important as it stops any data to be sniffed and stolen by third parties. ExpressVPN has a strong encryption, besides which, the company also covers the latest standards in terms of security. OpenVPN encryption is also supported, allowing for an excellent level of security to be maintained.
Though PIA doesn’t list its leadership on its website, that information isn’t hard to find. The founder, Andrew Lee, has been interviewed by Ars Technica; the CEO, Ted Kim, is also on the record; and privacy activist and Pirate Party founder Rick Falkvinge is listed as Head of Privacy on the company’s blog. PIA can also point to court records showing that when approached by law enforcement for detailed records, the company had nothing to provide. PIA boasts a huge network of servers and locations around the world, and though the PIA app isn’t as polished as those of some competitors, it is easy to use. Like our top pick, IVPN, its iOS app also added OpenVPN support in mid-2018. But in our speed tests, PIA was just okay, not great. When we averaged and ranked all of our speed tests, PIA came in fifth, behind our top picks as well as OVPN and ExpressVPN.
We conducted a thorough analysis of ExpressVPN that lasted for 48 hours. The review made it clear that the VPN is a top pick for leveraging ultimate privacy/anonymity. Based in the British Virgin Islands, ExpressVPN was even involved in a Turkish investigation that saw the assassination of Russian Ambassador Turkey. Andrei Karlov was shot, by an off-duty police official, Mevlüt Mert Altıntas.
Their best plan is 1-year subscription plan: $6.99 ($83.88). While their monthly price of $11.95 is at the high end of the spectrum (and they did lose a few points for that), their yearly price of $83.88 is lower than most our contenders. And yes, they also have a full 30-day refund policy. NordVPN also offers a dedicated IP option, for those looking for a different level of VPN connection. They do offer $2.99/month (75% discount) for a 3-year plan .